What you need to do to make a claim

We'll be introducing some exciting online features to your account area very shortly (as detailed below), to give you the flexibility to manage things yourself. In the mean time, if you need to make a claim, please just get in touch with the Bikmo CX team, and they'll be very happy to help:

Tel: 01 223 8385

Email: hello@bikmo.ie

Your comprehensive Bikmo policy is there to give you peace of mind, providing cover for many unfortunate situations that may arise. Our aim is always to get you back on your bike as quickly as possible so, if you need to make a claim, please follow the instructions below:

Cycle claims

If you need to make a claim for accidental damage, theft or vandalism, including any additional cover, this is done via your online Bikmo account, using the instructions below:

Step 1 – Sign in

Sign into your account, using the ‘LOG IN’ button located at the top of the Bikmo homepage.

If, like most of us, you have trouble remembering your login details, you can simply click ‘Forgot your password?’ which will then allow you to create your own unique and memorable password.

Step 2 – Locate the 'Policies' section

Your policies are show here, including their current status. Choose the policy that you are wanting to make a claim from and click 'Manage policy'.

This will take you into that specific policy where, in addition to being able to access more detail and policy documents, you will be presented with various options for making changes.

Step 3 - Add items to your 'Kit list'

Please add all individual items that you are claiming for, adding a photo to clearly show the make and model for evidence of ownership, showing the damage too for accidental damage claims. This list will be presented to you in the claim form process, allowing you to select the items that are relevant to the claim.

Beneath the policy details, click on the 'Edit your kit list' link. Any bikes or items of kit that you've already listed will now be shown.

To add a new item:

• Click the orange button 'Add an item of kit'
• Enter the make and model
• Enter the year of manufacture
• Add notes if required, such as frame number or any special detail
• Upload an image of your kit by clicking 'Choose file' and selecting your saved image
• Click 'Add to kit list'

If you would like to amend your listed items of kit at any time, simply click 'Edit' to make the changes or 'Remove'.

Step 4 - Complete the claim form

Beneath the policy details, click on the 'Make a claim' link. This will take you to your claims area, where all previous claims and their status will be displayed.

• Click the orange 'Make a claim' button
• Click the relevant option for the nature of the claim
• Input the requested information on the claim form and submit once complete

You will receive an email to confirm that your claim form has been received and is being worked on.

Please note

If you delay reporting a claim to us without good reason, and that delay causes an adverse and prejudicial effect to us, then we may decline to accept your claim.

You will be asked to supply evidence to support your claim, including but not limited to; evidence of ownership, evidence of damage, crime reference numbers, details – including the key - of the approved lock for your cycle.

All questions must be answered.

We may also request that you provide proof of your identity prior to settlement of any claim.