If you have a rolling monthly policy, there are some events that may require you to contact us. Here's what will happen and the action required at each stage.
Payment for your premium is taken via the GoCardless Direct Debit system, and the first payment will be taken within 3 working days. All further monthly payments will then be taken on the same date. If you make a change to your policy, which results in a change to your premium, you will be informed of your updated monthly payment amount at the time of the change.
Change of circumstances
There's a couple of changes that you must let us know about, if they occur during the time you're insured with us, as they may affect your eligibility for the policy.
These changes include if:
- you are no longer a permanent resident of the Republic of Ireland;
- you have insurance cancelled, or declined, or withdrawn, or terms applied by another insurance provider;
- you change your address.
You can change your address and insured values at any time from within your Bikmo account, and it's really easy to do - Making changes to your policy , but you'll need to contact us about the others.
If you are not sure if a change in circumstances is relevant to your policy, please contact Bikmo Customer Experience at email@example.com for advice.
We're confident that your Bikmo policy represents the most comprehensive and best value cycle insurance product on the market, so we hope you're happy with it.
If you do however wish to cancel your policy for any reason, then please take the following actions:
Step 1 – Sign in
Sign into your account, using the ‘My Account’ button located at the top of the Bikmo Homepage.
If, like most of us, you have trouble remembering your login details, you can simply click ‘Forgot your password?’ which will then allow you to create your own unique and memorable password.
Step 2 – Locate the 'Policies' section
Your policies are shown here, including their current status. Choose the policy that you are wanting to cancel and click 'Manage policy'.
This will take you into that specific policy where, in addition to being able to access more detail and policy documents, you will be presented with various options for making changes.
Step 3 - Request to cancel
Beneath the policy details, click on the 'Cancel your policy' link. You will be asked to give the reason for wanting to cancel before clicking 'Please cancel my policy'.
If your request to cancel is within the first 14 days of taking out the policy:
Your policy will be cancelled by the end of the next working day, and you will receive an email to confirm, once cancelled.
A notification to cancel your Direct Debit will be made, with a refund of premium made at the earliest opportunity, provided that no claims have been made.
If your request to cancel is after the 14th day of taking out the policy:
As your policy is a rolling monthly policy, it will be cancelled at the earliest opportunity to prevent a further payment being taken. Your policy will remain in place up to and including the day before the next payment date.
A payment can be cancelled anytime up until two working days before the charge date at 4pm. This is the point at which payments are submitted to the banking system for processing and so can no longer be cancelled.
For example, if a payment is due to be charged on a Thursday, it can be cancelled anytime up to 4pm on the Tuesday.
If your payment cannot be cancelled, it will be refunded at the earliest opportunity.
As a valued customer, and so that you can spend more time riding your bike, we've made renewing with us as easy as possible!
We'll send you an email up to 30 days before the annual renewal date of your policy to highlight the benefits of staying with us and let you know if there are any changes to your premium.
We like to be as clear and transparent with our pricing as possible, so we include all information about the breakdown of the premium in relation to your policy.
If you're happy with your new premium, and we're confident you will be, then you don't have to lift a finger, as it will renew automatically!
We'll attempt to renew your policy 2 weeks prior to the renewal date unless you advise us otherwise, and your renewal premium will be taken by the same method used during your initial purchase.
If for any reason you would not like to renew, you can click the link in your email and, after answering a couple of questions, we'll process your request.