How does it work? – How Can We Help?

Sometimes you just can’t get a replacement bike soon enough, and no one can lend you one. That’s okay; our Emergency Hire cover allows you to rent any bike up to the value of £500 for the rental period. This means any plans you had involving riding don’t have to be put on hold, and that holiday you’ve been looking forward to all year can go ahead.

For specific details about how to process an Emergency Hire claim, visit our ‘MAKE A CLAIM‘ section of the site.

WHAT ARE THE BENEFITS TO ME?

Emergency Hire not only applies for events and races; it even covers you for holidays too. This means that you can be back on the road or trail quickly and easily, and our partners at Bikmo can even help you source a replacement from a worldwide network of bike rental companies.

EMERGENCY HIRE CASE STUDY

Barry’s been training up for months, piling on the miles ready for that big race. The final week of training is going well… then two days before the race, his bike gets pinched! There’s not enough time to find a new bike, and with those custom wheels that came from Italy he’d added to his original bike, there’s no chance he’ll have his new bike in time.

Usually, this would be game over for Barry; we think that’s wrong, and we wanted Barry to get to that race, put in a ridiculous time and gain some bragging rights for beating the pack. Bikmo helped him source a hire bike of a similar specification and covered the cost of the rental, letting him do just that.

FAQS

What bikes can I hire?

You’re entitled to hire a replacement bike of a similar specification to the value of £500 for the hire period.

Do I need to contact you before hiring a bike?

Wherever possible, notify Bikmo on 01244 470 337 before hiring a replacement bike, or within 48 hours of the incident if circumstances prevent you from doing so, to log the claim and get approval that the hire charges can be covered.

How do I claim the hire charges back?

Complete the online claim form from within your Bikmo account and the hire charge will be refunded to your specified bank account within 28 days from approval of the claim.