Getting to know your GO policy

If you have a GO policy, there are some events that may require you to contact us. Here's what will happen and the action required at each stage.

Payment

Payment for your premium is taken via the Direct Debit system.

The Direct Debit payments are managed by our underwriters Hiscox, and it will be their name that is shown on your bank statement.

Once set up, they'll send a payment schedule through the post, so please look out for it.

If you make a change to your policy, which results in a change to your premium, we can also use this system for the additional payment or refund, and you'll get an updated payment schedule too.

If you need to make any changes in regards to your Direct Debit payments please contact Hiscox using the details below:

Tel: 0808 168 9572 - Select option 2 and then option 1

Email: payments@hiscox.com

Change of circumstances 

There's a couple of changes that you must let us know about, if they occur during the time you're insured with us, as they may affect your eligibility for the policy.

These changes include if:

• you are no longer a resident of the UK;
• you have insurance cancelled, or declined, or refused, or special terms applied by another insurance provider;
• you change your address.

You can change your address and insured values at any time from within your Bikmo account, and it's really easy to do - GO - Making changes to your policy, but you'll need to contact us about the others.

If you are not sure if a change in circumstances is relevant to your policy, please contact Bikmo Customer Experience at hello@bikmo.com for advice.

Cancellation

We're confident that your Bikmo GO policy represents the most comprehensive and best value cycle insurance product on the market, so we hope you're happy with it.

You can also make changes to your policy free of charge at any time. You can change your insured address, bike values, and add or remove bikes.

If you do however wish to cancel your policy for any reason, then please take the following actions: 

Step 1 - Log in

Sign into your account, using the ‘LOG IN’ button located at the top right of the Bikmo Homepage.

If, like most of us, you have trouble remembering your login details, you can simply click ‘Forgot your password?’ which will then allow you to create your own unique and memorable password.

Step 2 - Locate your 'Policies' section

When you log in, you'll arrive at your Dashboard. Your policies are show here, including their current status. Choose the 'Active' policy that you are wanting to make a claim from and click 'MANAGE POLICY'.

This will take you into that specific policy where, in addition to being able to access more policy details and your policy documents, you will be presented with various options for making changes.

Step 3 - Request to cancel

Beneath the policy details, click on the 'CANCEL YOUR POLICY' link. You will be asked to give the reason for wanting to cancel before clicking 'Please cancel my policy'.

Before you go, check whether it's actually just a change to the policy that you want. If you're not sure, just give the Bikmo CX team a shout and we'll do our best to help.

Tel: 01244 470 337

Email: hello@bikmo.com

If your request to cancel is within the first 15 days of taking out the policy:

Your policy will be cancelled by the end of the next working day, and you will receive an email to confirm, once cancelled.

A notification to cancel your Direct Debit will be made, with a refund of premium made at the earliest opportunity, provided that no claims have been made.

If your request to cancel is after the 15th day of taking out the policy:

Your policy will be cancelled by the end of the next working day, and you will receive an email to confirm, once cancelled.

A notification to cancel your Direct Debit will be made, with a pro-rata refund of your premium made at the earliest opportunity. However, we will not refund any premium under £10 or if you have made a claim.

Renewal

As a valued customer, and so that you can spend more time riding your bike, we've made renewing with us as easy as possible!

We send out an email a couple of weeks before your renewal date to highlight the benefits of staying with us, including details of any policy discounts you have.

We don't depreciate the value of your bikes so, although you may feel that they may be worth less, you're still covered up to your insured value.

We like to be as clear and transparent with our pricing as possible, so we include all information about the breakdown of our premium in relation to your policy.

If you're happy with your new premium, and we're confident you will be, then you don't have to lift a finger, as it will renew automatically!

If you currently pay for your premium in one lump sum, but have your eye on some nice new kit and would now rather pay monthly (interest-free), just get in touch and we'll change it over for you.

If for any reason you would not like to renew, you can click the link in your email or opt out from auto-renewal from within your Bikmo account at any time.

If you chose to opt out during your policy purchase, we'll still send out a renewal quote for you, just in case you've changed your mind, and you'll be able to opt in again at any time.

More helpful topics

GO - Policy benefits
GO - Making changes to your policy
GO - Making a claim