Support Centre
Search our articles for information regarding our policies, processes and how to get the most out of your cover.
Claims and Incidents
View our step-by-step guides for reporting incidents. Learn to submit evidence, contact our claims team, and track your progress.
How to report incidents, submit evidence, and track claims.
Cancellation and Refunds
Read about your 14-day cooling-off period, cancelling the policy via your dashboard, and your pro-rata refunds for unused cover.
Guide to cancelling your policy and pro-rata refunds.
Renewals
Learn everything about policy renewals, safely updating your bike's value for inflation, and how to opt out of annual coverages.
Manage renewals, update your bike's value, or opt out.
Policy Changes and Updates
Find instructions for updating your home address, adding new bikes to the kit list, or adjusting cover as your own gear changes.
Update your personal details, bikes, and level of cover.
Payment and Billing
Manage your Direct Debit details, securely switch between payment plans, and find answers to your common billing queries online.
Manage payment details, billing queries, and payment plans.
New Quotes
Looking to get fully covered by Bikmo? Explore our cycle insurance products and get the answers you need before getting started.
Answers to your questions before buying Bikmo cycle insurance.
Documentation
Learn how to access your policy schedule, policy wording, and IPID documents, whether you are a customer or thinking of joining.
View and download your policy schedule and IPID documents.
Locking Requirements
Stay fully covered by following our Sold Secure locking standards. Find out exactly which lock rating you need for requirements.
Follow our Sold Secure locking standards to stay covered.
Frequently asked questions
How do I submit a claim?
If the worst happens, we’ve made reporting it simple. Log into your dashboard to start your claim online, where you can upload photos, evidence of ownership, and incident details to our specialist claims team.
How long does a claim take?
We aim to get you back riding as quickly as possible. Once your claim is submitted with all the necessary documentation, our team typically reviews and processes this in 5 to 7 working days.
Where can I make policy changes?
You can manage your cover 24/7 through your Bikmo dashboard. Easily update your personal details, add a new bike to your policy, or adjust your total sum insured instantly without any admin fees.
What policy type is best for me?
Depending on whether you need theft only, accidental damage, public liability or even race cover, there's a policy to suit you. Check out our policy options and features when you get a free quote online.