How do I cancel Courier Protect?

Can I change my mind after I buy?

Yes. You have 14 days to change your mind. This is called the cooling-off period. It starts on the day you get your documents or on your start date, whichever is later.

If you cancel in this time and have not made a claim, we will give you all your money back.

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Can I cancel later?

Yes, you can cancel at any time from within your customer account area. Your cover continues until the end of the month you have already paid for. You will not pay again after that. [TO CONFIRM: that no balance of the yearly premium is due if a rider cancels after a claim has been paid]

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What happens if I stop working for Amazon Now, or Amazon suspends my account?

Your cover stops when your Amazon Now agreement ends or when Amazon suspends it.

Your payments do not stop automatically. Please cancel your cover from your online account, so you do not pay for cover you cannot use.

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Can Chubb cancel my policy?

Yes, but only for a good reason. For example:

• you do not pay
• you make a false claim
• your situation changes and we can no longer insure you
• you do not give us information or documents we ask for.

If we cancel, we will usually give you at least 45 days’ notice in writing. We may cancel sooner if you do not pay or you make a false claim.

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My details have changed. What should I do?

Tell Bikmo as soon as possible. For example, if you change your address, email, phone number, or the bank account we pay claims into.

You can change your card details yourself at any time in your Bikmo account.