Insurance Excess, what is it and how much do I need to pay?

An insurance excess is the amount you pay towards a claim. When your claim is approved, we deduct the excess from your final payout.

You can always find your exact excess amount on your policy schedule.

How much excess will I pay?

Your excess is usually based on the total value of your claim:

• For claims under £400: a flat excess of £40 applies
• For claims over £400: 10% of the total claim value

Example

If you make a claim for a bike worth £1,000, your excess would be 10% (£100). We would then pay the remaining £900 to help you replace or repair your bike.

Can I avoid paying the excess?

If you choose a replacement bike through one of our preferred shops or partners, we’ll waive your excess completely.

As long as you’re not underinsured (meaning your amount insured covers the full cost of the replacement bike), you won’t need to pay anything towards your new bike.

When will an excess be applied?

We’ll usually apply an excess to claims for:

We’ll usually apply an excess to claims for:

• Theft
  If your bike is stolen at home or away from home (with a CLIK, CLIK+, GO, PLUS or RACE policy)
  
  
• Accidental damage
  If your bike is damaged in a crash or accident (with a GO, PLUS or RACE policy)
  
  
• Vandalism
  If your bike is deliberately damaged by someone else (with a GO, PLUS or RACE policy)
  
  

We may be able to waive the excess if we can replace your damaged or stolen items through one of our partners, or if your preferred retailer is willing to work with us.

When will no excess be applied?

We won’t apply an excess to claims for:

• Cycling event fees
  Entry fees if you’re injured or your bike is stolen
  
  
• Returning home
  Reasonable taxi or public transport costs to get you home after a claim
  
  

Public liability
Cover if you cause an accident or injury (always check your policy schedule for specific terms and limits)