Changing your payment method or bank details
To change your payment method or bank details, you'll need to speak with our customer experience team.
When you might need to update your payment details
You should contact us if:
- You've changed bank accounts
- Your Direct Debit details have changed
- You want to switch your payment plan (annual ↔ monthly)
What information you'll need
When you contact us, please have ready:
- Your policy number (found in your Bikmo account)
- Your new payment details
- Some information to verify your identity
How to contact us
You can reach our customer service team by:
- Phone: +44 1244 470 337
- Email: support@bikmo.com
We’ll update your details and ensure your next payment is processed smoothly.
Office hours: Monday - Friday, 09:00 - 17:00
What if my payment has failed?
If a payment fails, we'll notify you. Contact us as soon as possible so we can update your details and keep your policy active.
Will there be a gap in my cover?
No - as long as you contact us quickly to update your details, your cover will continue without any gaps.