Cancellations and Refunds

In this article:

• How do I cancel?
• Will I get a refund if I cancel?
• How long does a refund take?
• When might Bikmo cancel my plan?

How do I cancel?

You can cancel at any time in your Bikmo account, or by emailing us at support@bikmo.com.

You don’t need to cancel the 30 days of free insurance. It stops on its own.

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Will I get a refund if I cancel?

It depends on the cover, and on whether you’ve used it.

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How long does a refund take?

Refunds usually reach you within 1 to 2 weeks, back to the account or card you paid with. If you haven’t received it after 2 weeks, contact us.

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When might Bikmo cancel my plan?

We can cancel your cover for a valid reason, such as:

• You haven’t paid what’s due
• You’re threatening or abusive
• You don’t stick to the terms
• You don’t take reasonable care with the information you give us, or we reasonably suspect fraud

We’ll give you written notice: 30 days for insurance in the UK, 14 days for insurance in Ireland, and 14 days for Service, Extended Warranty and Wear and Tear. If we find fraud, we can cancel straight away and treat your cover as if it never started.

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