Payments and Plans

In this article:

• Where do I find my Specialized Care policy number and serial number?
• When does my plan renew?
• What happens if I miss a payment?
• How do I update my details or payment method?
• Can I change my plan?

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Where do I find my Specialzied Care policy number and serial number?

Both are on your plan card, along with your bike model and the date your cover ends. You’ll find your plan card in your Bikmo account.

Have both to hand, with your address and postcode, whenever you book work or contact us.

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When does my plan renew?

Your plan runs for 12 months and renews automatically each year, for up to 4 years in total. It isn’t a single 4-year contract.

We’ll contact you before each renewal (up to 28 days before in the UK, 30 in Ireland) to tell you about any changes to your price or cover. Your renewal payment is taken the same way as before. If you don’t want it to renew, tell us before the renewal date.

Your cover end date is on your plan card and in your Bikmo account. We’ll contact you before your plan reaches 4 years to explain your options.

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What happens if I miss a payment?

If a payment is missed, we’ll let you know. In the UK you then have 14 days to pay before your insurance is cancelled, from the date the payment was due. In Ireland, a monthly policy only stays in force while each payment is made.

For Service, Wear and Tear and the extended warranty, we can cancel with 14 days’ written notice. Your first payment has to go through for your insurance to start. If you’re having trouble paying, contact us early.

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How do I update my details or payment method?

Log in to your Bikmo account to update your address and contact details. You can update your payment method there too.

Keep your details up to date so we can reach you about your plan and any claim.

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Can I change my plan?

You can cancel a single cover and keep the others. Contact the Bikmo team to do this.

To move to a plan with more cover, contact the Bikmo team. It depends on how long you’ve had your bike: Protect Total can be bought up to 90 days after you bought it, and Protect Plus up to 24 months after.

Your retailer can’t change your plan.

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