If your bike, accessories, or cycle clothing have been accidentally damaged, here’s everything you need to know before submitting your claim.
What You’ll Need to Report Accidental Damage
When you report accidental damage, we’ll ask for some key information to help us assess your claim quickly and accurately.
Your personal details
First, we need to check who you are. Please have ready:
- Your full name and contact details
- Proof of address (such as a bank statement dated within the last 3 months)
What happened?
Please tell us the full story of how the damage occurred. This helps us understand your claim better. Please include:
- When it happened - the date and time of the incident
- Where it happened - the exact location of the accident or damage
- How it happened - a clear explanation of what caused the damage
- Witness details - contact information for anyone who saw what happened
Photographic evidence
Photographs of the damage are essential to validate your claim. Please provide:
- Clear images of all damaged areas on your bike
- Pictures of any damaged accessories or clothing
- Close-ups where possible, and shots showing the overall context of the damage
Evidence of ownership
We also need proof that the items you are claiming for belong to you. This helps us verify your claim quickly. Please provide:
- Receipts, invoices, or proof of purchase for your bike, accessories, and cycling clothing
- Photos showing you in possession of the items (optional but helpful)
- Any documentation showing previous ownership or registration, if available
The damage assessment
This is really important. You need to take your bike to a mechanic who will:
- Check what's damaged on your bike
- Write down all the parts that need replacing
- Tell us how much the repairs will cost
We need this report from the mechanic before we can help with your claim.
What might delay your claim
We want to get your claim resolved as quickly as possible, but delays can occur if:
- Information or documents are missing
- We don’t receive a mechanic’s report detailing the damage and repair costs
- Photographic evidence is not provided or is unclear
Evidence of ownership for the items claimed is missing