If you have an accident on your bike that was not your fault, you can use your legal expenses cover to get help.
Follow these steps to start your claim.
1. Call the claims team
You should call the claims team as soon as possible. The phone lines are open 24 hours a day, every day of the year.
- Phone number: 0330 058 0378.
2. Give details about the accident
When you call, the team will need information to help with your claim. You should try to have these details ready:
- What happened: A description of the accident.
- Who was there: The names and addresses of everyone involved.
- Witnesses: The names and addresses of anyone who saw the accident happen.
3. Wait for a legal expert
If the advisor thinks the accident was not your fault, they will find a legal expert to talk to you. This expert will help you get back money for your losses or for any injuries you have.
Important rules for your claim
To make sure your costs are paid, you must follow these rules:
- Do not hire your own lawyer: You must not find your own solicitor. If you pay for a lawyer without asking us first, we will not pay you back for the cost.
- Do not talk to others about the claim: You must not talk to anyone else about getting money back until you hear from us.
Work with us: You must cooperate and give us all the information we need