How to report a stolen bike to us

January 12, 2026

Having your property stolen is frustrating, but we’re here to make the claims process as smooth and quick as possible.

Before you start your claim, please have the following ready:

What You’ll Need to Report Your Stolen Bike

When you submit your claim, we’ll ask for some important information to help us verify your details and understand what happened.

First, we’ll need to confirm who you are and where you live. Please provide:

Your full name and contact details
Proof of where you live (a document dated within the last 3 months, like a bank statement or tenancy agreement)

Tell us the full story of what happened. This helps us understand your claim better. Please include:

Police crime reference number - this is essential
When it happened - the date and time your bike was stolen
Where it happened - the exact location where you left your bike
How your bike was locked - the type of lock and how it was used
Proof of lock ownership - a receipt or a photo of the lock (even if damaged)
Evidence of accessory ownership - a receipt is best but we will accept a photograph of the item you’re claiming for in your possession (a screenshot will not be accepted)
Witness details - contact details of anyone who saw the theft take place

You must report the theft to the police and obtain a crime reference number, we can’t process your claim without it.

You can report the theft either online or by calling the non-emergency number 101.

We aim to process your claim as quickly as possible. However, delays can happen if:

Information or documents are missing - if you don't give us all the details we ask for
The theft isn’t reported to the Police - we can't process your claim without a police crime reference number

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