If your bike or its accessories have been vandalised, here’s everything you need to know before submitting your claim.
What you’ll need to report vandalism
When you report vandalism, we’ll need some important information to process your claim quickly and accurately.
Your personal details
First, we need to check who you are. Please have ready:
- Your full name and contact details
- Proof of address (for example, a bank statement or utility bill dated within the last 3 months)
Details of the Vandalism
Tell us exactly what happened, this helps us understand your claim better. Please include:
- When it happened - the date and time of the incident
- Where it happened - the exact location where your bike was vandalised
- How it happened - a clear description of what damage was done to your bike
- Police report - your crime reference number (this is essential)
- Witness details - contact information for anyone who saw the incident
Getting your police report
You must report the vandalism to the police and obtain a crime reference number. This is required for your claim.
You can report it online or by calling the non-emergency number 101.
Photographic evidence
Photographs of the vandalism are essential to validate your claim. Please provide:
- Clear images of all vandalised areas on your bike
- Pictures of any vandalised accessories
- Close-ups where possible, and shots showing the overall context of the vandalism
Evidence of ownership
We also need proof that the items you are claiming for belong to you. This helps us verify your claim quickly. Please provide:
- Receipts, invoices, or proof of purchase for your bike and accessories
- Photos showing you in possession of the items (optional but helpful)
- Any documentation showing previous ownership or registration, if available
The damage assessment
This is really important. You need to take your bike to a mechanic who will:
- Check what's damaged on your bike
- Write down all the parts that need replacing
- Tell us how much the repairs will cost
We need this report from the mechanic before we can help with your claim.
What might delay your claim
We want to get your claim resolved as quickly as possible, but delays can occur if:
- Information or documents are missing
- We don’t receive a mechanic’s report detailing the damage and repair costs
- Photographic evidence is not provided or is unclear
Evidence of ownership for the items claimed is missing